Guest Experience Manager - Luxury Resort

Join Belitung Paradise Resorts, a premier luxury destination in the stunning Bangka Belitung archipelago, as our Guest Experience Manager. In this pivotal role, you will elevate guest satisfaction by crafting unforgettable, personalized experiences that reflect the resort's commitment to excellence. As part of our dedicated team, you'll work closely with our exceptional staff to ensure every guest feels valued and pampered throughout their stay.

Imagine a day where you're at the heart of creating magical moments for our guests. You'll be responsible for overseeing all aspects of guest services, from check-in to check-out, ensuring seamless and memorable experiences. Our resort boasts world-class amenities, including pristine beaches, luxurious villas, and a range of recreational activities, providing the perfect backdrop for your work.

This is an exciting opportunity to be part of a growing luxury hospitality brand, where your expertise and passion for guest experience will make a significant impact. We offer a competitive salary, comprehensive benefits, and the chance to be part of a dynamic and supportive team in one of Indonesia's most beautiful destinations.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee and coordinate all guest services to ensure exceptional experiences.
• Develop and implement guest satisfaction programs and initiatives.
• Train and mentor frontline staff to deliver outstanding service.
• Monitor guest feedback and make data-driven improvements.
• Ensure compliance with resort policies and industry standards.
• Collaborate with department heads to enhance guest experiences.
• Manage and optimize the resort's guest experience budget.
• Represent the resort at industry events and conferences.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum 5 years of experience in guest experience management in luxury resorts.
• Proven track record of improving guest satisfaction metrics.
• Strong leadership and communication skills.
• Proficiency in using guest experience management software such as Guestline or Concierge Office.
• Certification in guest experience management or related field is a plus.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, high-pressure environment.

🛠️ Keahlian

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